You have journeyed through the complete data-driven social media framework, from foundational principles to advanced implementation. Now comes the critical final step: assessing your mastery and identifying your path forward. Many professionals complete training but never validate their learning or create structured development plans, leaving knowledge incomplete and growth unmeasured.
This assessment gap leads to uncertainty about true competency levels and unclear next steps for professional development. Without structured evaluation, you might overestimate your skills in some areas while underestimating others, missing opportunities for targeted improvement. This comprehensive assessment framework provides the tools to evaluate your mastery, certify your expertise, and create a personalized development roadmap for continued growth.
Table of Contents
- Knowledge Assessment Framework
- Skills Evaluation Matrix
- Experience Validation Criteria
- Results Measurement Benchmarks
- Certification Levels Explained
- Portfolio Documentation Guide
- Development Roadmap Creation
- Continuous Learning Framework
- Professional Growth Planning
Knowledge Assessment Framework
Knowledge assessment evaluates your theoretical understanding of data-driven social media principles, concepts, and frameworks. This evaluation ensures you have the foundational knowledge necessary for effective strategy development and decision-making.
Core Knowledge Domains
Domain 1: Strategy Foundations
• Understanding of data-driven social media strategy components
• Knowledge of goal-setting frameworks (SMART, OKRs)
• Familiarity with audience analysis methodologies
• Understanding of content strategy development
• Knowledge of platform selection criteria
Domain 2: Data and Analytics
• Understanding of social media metrics and their meanings
• Knowledge of data collection methods and tools
• Familiarity with analysis techniques and frameworks
• Understanding of performance measurement approaches
• Knowledge of reporting and visualization principles
Domain 3: Implementation and Execution
• Understanding of content planning and calendaring
• Knowledge of workflow optimization techniques
• Familiarity with team collaboration and management
• Understanding of quality control and approval processes
• Knowledge of resource allocation principles
Domain 4: Optimization and Scaling
• Understanding of testing methodologies (A/B, multivariate)
• Knowledge of optimization techniques and frameworks
• Familiarity with scaling principles and challenges
• Understanding of innovation and experimentation approaches
• Knowledge of continuous improvement cycles
Knowledge Assessment Methods
Self-Assessment Questionnaire: Rate your knowledge on each domain using a 1-5 scale (1=No knowledge, 5=Expert knowledge). Be honest in your self-assessment, as this forms the basis for your development plan.
Knowledge Demonstration: Create brief explanations of key concepts in your own words. For example: "Explain the difference between reach and impressions in social media analytics" or "Describe how you would set up an A/B test for social media content."
Concept Application: Apply knowledge to hypothetical scenarios. For example: "Given a business with X goals and Y audience, outline a data-driven social media strategy framework."
Knowledge Competency Levels
Foundation Level (1-2): Basic understanding of concepts, can define terms, needs guidance for application.
Proficient Level (3-4): Solid understanding, can explain concepts clearly, applies knowledge with some guidance.
Advanced Level (5): Deep understanding, can teach concepts to others, applies knowledge independently and creatively.
| Knowledge Domain | Foundation Competencies | Proficient Competencies | Advanced Competencies |
|---|---|---|---|
| Strategy Foundations | Can define basic concepts and terms | Can develop complete strategy frameworks | Can innovate new strategic approaches |
| Data and Analytics | Understands basic metrics and reporting | Can analyze data and extract insights | Can develop advanced analytics models |
| Implementation | Understands basic planning processes | Can manage complete implementation | Can design optimized workflows and systems |
| Optimization | Understands basic testing concepts | Can design and execute optimization programs | Can develop innovative scaling approaches |
Knowledge Gap Analysis: After completing your self-assessment, identify areas where your knowledge is weakest. These gaps represent your highest priority learning opportunities. Consider both the importance of each domain to your current role and the magnitude of the gap between your current and desired knowledge levels.
KNOWLEDGE SELF-ASSESSMENT TEMPLATE
==================================
INSTRUCTIONS: Rate yourself on each competency using this scale:
1 = No knowledge/awareness
2 = Basic understanding, can define terms
3 = Working knowledge, can explain concepts
4 = Proficient knowledge, can apply independently
5 = Expert knowledge, can teach others
STRATEGY FOUNDATIONS:
- Data-driven strategy principles: _____
- Goal-setting frameworks: _____
- Audience analysis methods: _____
- Content strategy development: _____
- Platform selection criteria: _____
AVERAGE SCORE: _____
DATA AND ANALYTICS:
- Social media metrics understanding: _____
- Data collection methods: _____
- Analysis techniques: _____
- Performance measurement: _____
- Reporting principles: _____
AVERAGE SCORE: _____
IMPLEMENTATION:
- Content planning processes: _____
- Workflow optimization: _____
- Team collaboration: _____
- Quality control: _____
- Resource allocation: _____
AVERAGE SCORE: _____
OPTIMIZATION:
- Testing methodologies: _____
- Optimization techniques: _____
- Scaling principles: _____
- Innovation approaches: _____
- Improvement cycles: _____
AVERAGE SCORE: _____
OVERALL KNOWLEDGE ASSESSMENT:
Strengths (Scores 4-5): ________________________
Areas for Development (Scores 1-3): ______________
Priority Learning Areas: ________________________
Knowledge Validation: To validate your self-assessment, consider seeking feedback from peers, mentors, or supervisors. You can also take online quizzes or certification exams related to specific knowledge domains. Document your validation methods and results for your professional portfolio.
Continuous Knowledge Development: Knowledge assessment is not a one-time activity. Establish a regular schedule for reassessing your knowledge (quarterly or semi-annually). Track your progress over time and celebrate improvements. Stay current with industry developments through continuous learning activities.
Skills Evaluation Matrix
Skills evaluation assesses your practical ability to apply knowledge in real-world situations. This matrix helps you identify your current skill levels and target areas for skill development and enhancement.
Core Skill Categories
Category 1: Analytical Skills
• Data collection and organization
• Statistical analysis and interpretation
• Trend identification and analysis
• Insight generation and communication
• Predictive modeling and forecasting
Category 2: Strategic Skills
• Strategy development and planning
• Goal setting and KPI definition
• Resource allocation and budgeting
• Risk assessment and mitigation
• Competitive analysis and positioning
Category 3: Creative Skills
• Content ideation and creation
• Visual design and multimedia production
• Copywriting and messaging development
• Brand storytelling and narrative development
• Innovation and creative problem-solving
Category 4: Technical Skills
• Social media platform proficiency
• Analytics tool operation
• Automation and workflow tools
• Data visualization and dashboard creation
• Integration and API understanding
Category 5: Management Skills
• Project planning and execution
• Team coordination and collaboration
• Process design and optimization
• Quality control and assurance
• Performance monitoring and adjustment
Skill Level Definitions
Beginner (Level 1): Can perform skill with significant guidance and supervision. Needs step-by-step instructions.
Competent (Level 2): Can perform skill independently with occasional guidance. Understands basic principles.
Proficient (Level 3): Can perform skill independently and efficiently. Can handle typical variations and challenges.
Advanced (Level 4): Can perform skill exceptionally well. Can handle complex situations and mentor others.
Expert (Level 5): Mastery of skill. Can innovate and develop new approaches. Recognized as authority.
Skills Assessment Methods
Self-Rating with Evidence: Rate your skill level for each competency, then provide specific examples that demonstrate that skill level. For example: "Rate: 4 (Advanced) - Evidence: Developed and implemented A/B testing framework that improved conversion rates by 35%."
Skill Demonstration Projects: Complete practical projects that demonstrate specific skills. For example: "Create a social media analytics dashboard using real or simulated data" or "Develop a complete content strategy for a hypothetical business."
Peer and Supervisor Feedback: Gather feedback from colleagues and supervisors on your skill levels. Use structured feedback forms with specific skill ratings and comments.
Skills Gap Analysis: Compare your current skill levels with the levels required for your current role or desired career advancement. Identify gaps where improvement is needed. Consider both technical skills (specific tools and techniques) and soft skills (communication, leadership, problem-solving).
Skill Development Prioritization: Not all skill gaps are equally important. Prioritize skill development based on: Impact on current performance, Relevance to career goals, Difficulty of acquisition, and Available learning resources. Focus on 2-3 high-priority skills at a time for maximum impact.
SKILLS EVALUATION MATRIX TEMPLATE
=================================
INSTRUCTIONS: For each skill, rate your current level (1-5) and desired target level (1-5).
Then identify specific actions to bridge the gap.
SKILL CATEGORY: ANALYTICAL
--------------------------
Skill: Data Collection and Organization
Current: ___ Target: ___ Gap: ___
Actions to Improve: ________________
Skill: Statistical Analysis
Current: ___ Target: ___ Gap: ___
Actions to Improve: ________________
Skill: Insight Generation
Current: ___ Target: ___ Gap: ___
Actions to Improve: ________________
SKILL CATEGORY: STRATEGIC
-------------------------
Skill: Strategy Development
Current: ___ Target: ___ Gap: ___
Actions to Improve: ________________
Skill: Resource Allocation
Current: ___ Target: ___ Gap: ___
Actions to Improve: ________________
SKILL CATEGORY: CREATIVE
------------------------
Skill: Content Creation
Current: ___ Target: ___ Gap: ___
Actions to Improve: ________________
Skill: Visual Design
Current: ___ Target: ___ Gap: ___
Actions to Improve: ________________
SKILL DEVELOPMENT PRIORITIES:
High Priority (Gap ≥2): ________________
Medium Priority (Gap =1): ________________
Maintenance (Current ≥ Target): ________________
SKILL DEVELOPMENT PLAN:
Next 30 Days: Focus on ________________
Next 90 Days: Focus on ________________
Next 180 Days: Focus on ________________
Skill Validation and Certification: Consider obtaining formal certifications for specific skills where available. Many tools and platforms offer certification programs (Google Analytics, Facebook Blueprint, HubSpot, etc.). These provide external validation of your skills and enhance your professional credibility.
Skill Maintenance and Enhancement: Skills require regular practice and updating. Establish a skill maintenance schedule that includes: Regular practice of key skills, Staying current with tool updates and new techniques, Cross-training with team members, and Teaching others to reinforce your own understanding.
Experience Validation Criteria
Experience validation assesses your practical application of data-driven social media principles in real-world situations. This evaluation moves beyond what you know or can do to what you have actually accomplished and learned through practice.
Experience Assessment Categories
Category 1: Strategy Development Experience
• Number of complete social media strategies developed
• Range of business types and industries served
• Complexity of strategic challenges addressed
• Success rate of strategies implemented
• Innovation and originality in strategic approaches
Category 2: Implementation Experience
• Volume of content planned and executed
• Diversity of content formats and platforms used
• Scale of campaigns and programs managed
• Team size and complexity managed
• Budgets and resources allocated and managed
Category 3: Analysis and Optimization Experience
• Depth of data analysis conducted
• Complexity of optimization challenges addressed
• Number and variety of tests conducted
• Impact of optimizations on performance
• Innovation in analytical approaches
Category 4: Results and Impact Experience
• Business outcomes achieved through social media
• Scale of impact (reach, engagement, conversions)
• ROI and efficiency improvements delivered
• Recognition and awards received
• Case studies and success stories documented
Experience Level Definitions
Entry Level (0-1 years): Limited practical experience, primarily executing predefined tasks under close supervision.
Intermediate Level (1-3 years): Substantial experience executing strategies and managing campaigns with moderate supervision.
Advanced Level (3-5 years): Extensive experience developing and implementing strategies independently.
Expert Level (5+ years): Deep experience across multiple organizations and complex challenges, often including team leadership.
Experience Documentation Framework
Project Portfolio: Document key projects with: Project objectives and challenges, Your specific role and responsibilities, Strategies and approaches used, Tools and techniques applied, Results and outcomes achieved, Lessons learned and insights gained.
Case Studies: Develop detailed case studies for your most significant accomplishments. Include: Business context and challenges, Strategic approach and rationale, Implementation process, Performance data and results, Analysis of success factors, Replicable insights and recommendations.
Testimonials and References: Collect feedback from clients, supervisors, or colleagues. Quantitative feedback (performance ratings) combined with qualitative feedback (specific comments about your contributions).
Performance Metrics: Document quantitative achievements: Percentage improvements in key metrics, Absolute numbers (followers, engagement, conversions), Efficiency gains (time or cost savings), Business impact (revenue, leads, brand metrics).
| Experience Area | Entry Level Evidence | Intermediate Level Evidence | Advanced Level Evidence |
|---|---|---|---|
| Strategy Development | Contributed to strategy development | Developed complete strategies | Led strategic development for complex organizations |
| Implementation | Executed predefined content plans | Managed complete campaign execution | Directed large-scale implementation programs |
| Analysis | Performed basic data analysis | Conducted comprehensive performance analysis | Developed advanced analytical frameworks |
| Results | Achieved individual task goals | Delivered campaign-level results | Achieved significant business impact |
Experience Validation Methods: Create an experience portfolio with concrete evidence of your accomplishments. Use the STAR method (Situation, Task, Action, Result) to document your experiences. Gather third-party validation through references, testimonials, or performance reviews. Consider independent verification through certifications or assessments.
EXPERIENCE VALIDATION TEMPLATE
==============================
PROJECT/POSITION: ________________________
TIME PERIOD: _____________________________
BUSINESS CONTEXT: ________________________
YOUR ROLE AND RESPONSIBILITIES:
Primary Responsibilities: ________________
Team Size and Structure: _________________
Budget Managed: _________________________
Key Challenges Faced: ____________________
STRATEGIC CONTRIBUTIONS:
Strategic Planning: ______________________
Goal Setting: ___________________________
Audience Analysis: ______________________
Content Strategy: _______________________
Platform Strategy: ______________________
IMPLEMENTATION ACHIEVEMENTS:
Content Volume and Quality: _____________
Campaign Execution: _____________________
Team Coordination: ______________________
Process Improvements: ___________________
Tool Implementation: ____________________
ANALYTICAL WORK:
Data Collection and Analysis: ____________
Performance Reporting: __________________
Testing and Optimization: ________________
Insight Generation: _____________________
Predictive Analysis: ____________________
RESULTS AND IMPACT:
Performance Metrics Improvement: ________
Business Outcomes: _____________________
Efficiency Gains: _______________________
Innovation Introduced: __________________
Recognition Received: ___________________
LESSONS AND INSIGHTS:
Key Learnings: __________________________
Success Factors Identified: _____________
Areas for Improvement: __________________
Replicable Approaches: __________________
VALIDATION EVIDENCE:
Quantitative Data: ______________________
Qualitative Feedback: ___________________
Documentation: _________________________
References/Testimonials: ________________
Experience Gap Analysis: Compare your current experience with the experience required for your career goals. Identify gaps in: Types of businesses or industries, Scale of projects or campaigns, Complexity of challenges, Leadership responsibilities, and Business impact achieved.
Experience Development Strategy: To address experience gaps, consider: Seeking stretch assignments in current role, Volunteering for projects that build needed experience, Side projects or freelance work, Mentoring or apprenticeship opportunities, and Continuing education with practical application components.
Experience Portfolio Maintenance: Regularly update your experience documentation. Capture lessons learned immediately after project completion while details are fresh. Organize your portfolio for easy reference and sharing. Use your portfolio for performance reviews, career advancement, and professional networking.
Results Measurement Benchmarks
Results measurement evaluates the tangible outcomes and impact of your data-driven social media efforts. This assessment moves beyond activity metrics to business impact, providing evidence of your effectiveness and value.
Results Categories and Benchmarks
Category 1: Engagement and Awareness Metrics
• Engagement Rate Benchmarks: Industry average 0.5-1%, Good 1-3%, Excellent 3%+
• Reach and Impressions: Should show consistent growth aligned with audience building efforts
• Follower Growth Rate: Industry average 1-2% monthly, Strong 3-5%, Exceptional 5%+
• Share of Voice: Percentage of industry conversations mentioning your brand
Category 2: Conversion and Lead Generation
• Click-Through Rate Benchmarks: Industry average 1-2%, Good 2-4%, Excellent 4%+
• Conversion Rate Benchmarks: Varies by industry, but 2-5% is typically good for social
• Cost Per Lead/Acquisition: Should be competitive with other channels
• Lead Quality: Percentage of leads that become opportunities or customers
Category 3: Revenue and ROI Metrics
• Revenue Attribution: Revenue directly traceable to social media efforts
• ROI Calculation: (Revenue - Cost) / Cost × 100
• Customer Lifetime Value: CLV of customers acquired through social
• Efficiency Metrics: Cost savings or productivity improvements
Category 4: Brand and Relationship Metrics
• Sentiment Analysis: Ratio of positive to negative mentions
• Brand Search Volume: Increase in branded search terms
• Community Growth: Size and engagement of owned communities
• Advocacy Metrics: User-generated content, referrals, mentions
Results Achievement Levels
Foundation Level: Achieves basic activity metrics (consistent posting, some engagement)
Proficient Level: Delivers against standard industry benchmarks
Advanced Level: Exceeds industry benchmarks consistently
Expert Level: Sets new benchmarks, delivers exceptional business impact
Results Documentation Framework
Before-After Comparisons: Document performance before and after your interventions. Use the same metrics and time periods for valid comparison. Include statistical significance where applicable.
Business Impact Stories: Connect social media metrics to business outcomes. For example: "Increased engagement by 50% which led to 25% more website traffic and 15% increase in sales."
ROI Calculations: Document clear ROI calculations with all assumptions stated. Include both direct revenue and indirect benefits (brand building, customer retention, etc.).
Benchmark Comparisons: Compare your results against industry benchmarks, competitors, and past performance. Use multiple comparison points for context.
Results Achievement Assessment: Evaluate your results against multiple criteria: Comparison to industry benchmarks, Improvement over previous performance, Achievement of specific goals and targets, Business impact and ROI, and Consistency of results over time.
RESULTS MEASUREMENT TEMPLATE
============================
TIME PERIOD: ________________________
BUSINESS CONTEXT: ___________________
ENGAGEMENT AND AWARENESS:
Engagement Rate: ______ (Benchmark: ______)
Reach Growth: ______ (Previous: ______)
Follower Growth: ______ (Industry Avg: ______)
Share of Voice: ______ (Competitor Avg: ______)
Assessment: _________________________
CONVERSION METRICS:
Click-Through Rate: ______ (Benchmark: ______)
Conversion Rate: ______ (Industry Avg: ______)
Cost Per Lead: ______ (Target: ______)
Lead Quality Score: ______ (Improvement: ______)
Assessment: _________________________
REVENUE AND ROI:
Attributed Revenue: ______ (Goal: ______)
ROI Calculation: ______ (Target: ______)
Customer Lifetime Value: ______ (Improvement: ______)
Efficiency Gains: ______ (Quantified: ______)
Assessment: _________________________
BRAND AND RELATIONSHIPS:
Sentiment Score: ______ (Previous: ______)
Brand Search Volume: ______ (Growth: ______)
Community Growth: ______ (Target: ______)
Advocacy Metrics: ______ (Industry Avg: ______)
Assessment: _________________________
OVERALL RESULTS ASSESSMENT:
Strengths: _________________________
Areas for Improvement: ______________
Business Impact Summary: ____________
ROI Justification: __________________
Benchmark Comparison: _______________
VALIDATION EVIDENCE:
Data Sources: ______________________
Calculation Methods: ________________
Assumptions Stated: _________________
Third-Party Validation: _____________
Documentation: _____________________
Results Validation and Verification: Ensure your results documentation includes: Clear data sources and methodology, Time period specifications, Context and assumptions, Independent verification where possible, and Consistent measurement approaches.
Continuous Results Improvement: Establish a results improvement cycle: Set ambitious but achievable targets, Implement strategies to achieve them, Measure results rigorously, Analyze performance gaps, Adjust strategies based on insights, and Repeat the cycle with refined approaches.
Results Communication Framework: Develop effective ways to communicate your results: Executive summaries highlighting business impact, Visual dashboards for at-a-glance understanding, Case studies telling the story behind the numbers, and Regular reporting aligned with business cycles.
Certification Levels Explained
The data-driven social media certification recognizes different levels of mastery, from foundational understanding to expert practice. This level system provides clear progression paths and helps identify appropriate development goals.
Level 1: Foundation Certification
Knowledge Requirements: Understands basic data-driven social media concepts and terminology. Can explain key metrics and their importance. Familiar with major platforms and their analytics capabilities.
Skill Requirements: Can perform basic social media tasks with guidance. Able to collect and organize social media data. Can create simple content following established guidelines.
Experience Requirements: 0-1 years of practical experience. Has contributed to social media efforts under supervision. Can document basic tasks and learnings.
Results Requirements: Achieves basic activity metrics (consistent posting, some engagement). Can demonstrate learning and improvement over time.
Certification Evidence: Completion of foundational training, Basic skills demonstration, Documentation of initial projects, Self-assessment showing understanding of core concepts.
Level 2: Practitioner Certification
Knowledge Requirements: Solid understanding of data-driven strategies and frameworks. Can explain correlation between different metrics. Understands testing and optimization principles.
Skill Requirements: Can implement complete social media strategies independently. Proficient with analytics tools and platforms. Able to analyze data and extract basic insights.
Experience Requirements: 1-3 years of practical experience. Has managed social media campaigns from planning to execution. Experience with multiple content types and platforms.
Results Requirements: Achieves industry-standard performance benchmarks. Can demonstrate campaign-level results and improvements. Shows consistent delivery against objectives.
Certification Evidence: Portfolio of completed campaigns, Performance data meeting benchmarks, Case studies showing strategic thinking, References or testimonials, Completion of intermediate training.
Level 3: Advanced Certification
Knowledge Requirements: Deep understanding of advanced analytics and strategy. Can explain complex concepts and teach others. Understands integration with broader marketing and business strategy.
Skill Requirements: Can develop innovative strategies for complex challenges. Advanced analytics and optimization skills. Able to mentor and guide other practitioners.
Experience Requirements: 3-5 years of diverse experience. Has led social media strategy for organizations. Experience with team management and cross-functional collaboration.
Results Requirements: Consistently exceeds industry benchmarks. Can demonstrate significant business impact and ROI. Has driven innovation and process improvements.
Certification Evidence: Comprehensive portfolio with business impact, Advanced case studies with quantitative results, Leadership and mentoring evidence, Innovation and improvement documentation, Completion of advanced training or education.
Level 4: Expert Certification
Knowledge Requirements: Mastery of data-driven social media domain. Can develop new frameworks and approaches. Deep understanding of industry trends and future directions.
Skill Requirements: Exceptional strategic and analytical capabilities. Can solve complex, novel challenges. Leadership skills for guiding teams and organizations.
Experience Requirements: 5+ years of leadership experience. Has transformed social media approaches for organizations. Experience with large-scale implementations and innovations.
Results Requirements: Exceptional results that set new benchmarks. Significant, documented business transformation. Recognition as thought leader in the field.
Certification Evidence: Transformational case studies with verifiable impact, Thought leadership contributions (writing, speaking, teaching), Industry recognition or awards, Peer endorsements and references, Continuous learning and innovation evidence.
| Certification Level | Knowledge Demonstration | Skills Evidence | Experience Requirements | Results Benchmarks |
|---|---|---|---|---|
| Foundation | Basic concept understanding | Task execution with guidance | 0-1 years, supervised work | Achieves basic activity metrics |
| Practitioner | Solid framework understanding | Independent strategy implementation | 1-3 years, campaign management | Meets industry benchmarks |
| Advanced | Deep strategic understanding | Complex problem solving | 3-5 years, leadership experience | Exceeds industry benchmarks |
| Expert | Domain mastery and innovation | Transformational leadership | 5+ years, organizational impact | Sets new benchmarks |
Certification Assessment Process: Self-assessment against level criteria, Portfolio submission with evidence, Knowledge validation through testing or interviews, Skills demonstration through practical exercises, Results verification through data and references, Peer or expert review for higher levels.
Certification Maintenance: Certifications require regular renewal to ensure continued relevance. Maintenance requirements typically include: Continuing education credits, Updated portfolio submissions, Current knowledge validation, and Ongoing results achievement.
CERTIFICATION LEVEL SELF-ASSESSMENT
===================================
INSTRUCTIONS: For each dimension, select the level that best describes your current
capabilities based on the criteria provided.
KNOWLEDGE:
□ Foundation: Basic concept understanding
□ Practitioner: Solid framework understanding
□ Advanced: Deep strategic understanding
□ Expert: Domain mastery and innovation
SKILLS:
□ Foundation: Task execution with guidance
□ Practitioner: Independent strategy implementation
□ Advanced: Complex problem solving
□ Expert: Transformational leadership
EXPERIENCE:
□ Foundation: 0-1 years, supervised work
□ Practitioner: 1-3 years, campaign management
□ Advanced: 3-5 years, leadership experience
□ Expert: 5+ years, organizational impact
RESULTS:
□ Foundation: Achieves basic activity metrics
□ Practitioner: Meets industry benchmarks
□ Advanced: Exceeds industry benchmarks
□ Expert: Sets new benchmarks
OVERALL CERTIFICATION LEVEL:
Based on your lowest scoring dimension: ______
Target Certification Level: ______
Gap to Target: ______
CERTIFICATION EVIDENCE INVENTORY:
Knowledge Evidence: _________________________
Skills Evidence: ____________________________
Experience Evidence: ________________________
Results Evidence: ___________________________
Missing Evidence: ___________________________
CERTIFICATION PREPARATION PLAN:
Evidence to Collect: ________________________
Skills to Develop: __________________________
Knowledge to Acquire: _______________________
Experience to Gain: _________________________
Timeline for Certification: __________________
Certification Benefits: Formal recognition of expertise, Enhanced professional credibility, Career advancement opportunities, Networking with other certified professionals, Access to advanced resources and communities, and Structured framework for continued development.
Certification Pathways: Different organizations may offer certification programs with varying requirements. Research available certifications in your region or industry. Consider both general social media certifications and specialized certifications in analytics, specific platforms, or strategic areas.
Portfolio Documentation Guide
A professional portfolio provides tangible evidence of your data-driven social media expertise. This guide helps you create a comprehensive portfolio that demonstrates your knowledge, skills, experience, and results effectively.
Portfolio Components
Component 1: Professional Summary
• Career overview and specialization areas
• Key achievements and impact highlights
• Professional philosophy and approach
• Career objectives and aspirations
Component 2: Case Studies
• 3-5 detailed case studies of significant projects
• Standard format for consistency (Situation, Approach, Action, Results)
• Quantitative results with before-after comparisons
• Lessons learned and insights gained
Component 3: Skills Demonstration
• Skills matrix with self-ratings and evidence
• Work samples demonstrating specific skills
• Certifications and training completion
• Tool proficiency documentation
Component 4: Results Portfolio
• Performance metrics and benchmarks
• ROI calculations and business impact
• Awards and recognition received
• Testimonials and references
Component 5: Continuous Learning
• Professional development activities
• Industry involvement and contributions
• Reading and research log
• Future learning plans
Case Study Documentation Format
Section 1: Project Overview
• Client/Organization and Industry
• Time Period and Duration
• Your Role and Responsibilities
• Team Structure and Collaboration
Section 2: Challenge and Objectives
• Business Context and Situation
• Specific Challenges Faced
• Goals and Objectives Set
• Success Criteria Defined
Section 3: Strategy and Approach
• Strategic Framework Applied
• Research and Analysis Conducted
• Key Decisions and Rationale
• Innovation or Unique Approaches
Section 4: Implementation
• Action Plan and Timeline
• Tools and Technologies Used
• Content and Campaign Details
• Team Coordination and Management
Section 5: Results and Impact
• Quantitative Performance Data
• Qualitative Outcomes and Feedback
• Business Impact and ROI
• Comparison to Benchmarks and Goals
Section 6: Learning and Insights
• Key Learnings from the Project
• Success Factors Identified
• Areas for Improvement
• Replicable Approaches and Frameworks
Portfolio Presentation Guidelines
Digital Portfolio Platform: Choose appropriate platform (website, PDF, presentation). Ensure professional design and easy navigation. Make it accessible to intended audience. Include contact information and calls-to-action.
Visual Presentation: Use consistent branding and design. Include relevant visuals (charts, screenshots, images). Balance text with visual elements. Ensure readability and professional appearance.
Content Organization: Logical flow from introduction to details. Clear sections with headings. Easy-to-scan format for busy reviewers. Summary sections for quick understanding.
Evidence Integration: Link claims to specific evidence. Include data visualizations for results. Provide context for all metrics. Reference third-party validation where available.
PORTFOLIO DEVELOPMENT CHECKLIST
===============================
PROFESSIONAL SUMMARY:
☐ Career overview completed
☐ Specialization areas defined
☐ Key achievements highlighted
☐ Professional philosophy articulated
☐ Career objectives stated
☐ Contact information included
CASE STUDIES (Minimum 3):
☐ Case Study 1: ________________________
☐ Project overview documented
☐ Challenge and objectives defined
☐ Strategy and approach described
☐ Implementation details included
☐ Results and impact quantified
☐ Learning and insights captured
☐ Case Study 2: ________________________
☐ [Same checklist items]
☐ Case Study 3: ________________________
☐ [Same checklist items]
SKILLS DEMONSTRATION:
☐ Skills matrix with self-ratings
☐ Work samples for key skills
☐ Certifications documented
☐ Tool proficiency listed
☐ Training completion evidence
RESULTS PORTFOLIO:
☐ Performance metrics compiled
☐ Benchmarks comparison included
☐ ROI calculations documented
☐ Business impact stories
☐ Awards and recognition listed
☐ Testimonials collected
CONTINUOUS LEARNING:
☐ Professional development log
☐ Industry involvement documented
☐ Reading and research summary
☐ Future learning plan
☐ Conference and event participation
PORTFOLIO PRESENTATION:
☐ Professional design implemented
☐ Clear navigation structure
☐ Visual elements included
☐ Proofread and error-free
☐ Mobile-friendly if digital
☐ Regularly updated
PORTFOLIO REVIEW:
☐ Self-review completed
☐ Peer feedback gathered
☐ Mentor review obtained
☐ Improvements implemented
☐ Version control maintained
Portfolio Maintenance Schedule: Quarterly review and update, Immediate addition of new significant projects, Annual comprehensive refresh, Regular backup of digital assets, Version history maintenance, and Accessibility checks for digital formats.
Portfolio Utilization Strategy: Tailor portfolio presentation for different audiences (employers, clients, peers). Prepare elevator pitch summarizing portfolio highlights. Use portfolio in performance reviews and career discussions. Share relevant portions for specific opportunities. Continuously gather feedback to improve portfolio effectiveness.
Digital Portfolio Tools and Platforms: Consider using professional portfolio platforms (Behance, Journo Portfolio), personal websites (WordPress, Squarespace), document sharing platforms (Google Drive, Dropbox with professional presentation), or presentation tools (Canva, PowerPoint with export options). Choose based on your technical comfort and audience expectations.
Portfolio Privacy and Confidentiality: Respect confidentiality agreements and client privacy. Anonymize sensitive information where necessary. Use aggregated data instead of specific confidential metrics. Obtain permission for client case studies when required. Include disclaimer about confidential information handling.
Development Roadmap Creation
A development roadmap provides a structured plan for advancing your data-driven social media expertise. This personalized roadmap identifies specific actions, timelines, and resources needed to achieve your professional development goals.
Roadmap Development Process
Step 1: Current State Assessment
• Complete the knowledge, skills, experience, and results assessments
• Identify strengths to leverage and maintain
• Identify gaps and areas for improvement
• Consider both current role requirements and future career aspirations
Step 2: Goal Setting
• Define short-term (3-6 month) development goals
• Define medium-term (6-18 month) development goals
• Define long-term (18+ month) career aspirations
• Ensure goals are SMART (Specific, Measurable, Achievable, Relevant, Time-bound)
Step 3: Gap Analysis
• Compare current state with desired future state
• Identify specific gaps in knowledge, skills, experience, and results
• Prioritize gaps based on impact and feasibility
• Consider dependencies between different development areas
Step 4: Action Planning
• Identify specific actions to address each gap
• Assign resources (time, money, support) to each action
• Establish timelines and milestones
• Identify potential obstacles and mitigation strategies
Step 5: Implementation and Monitoring
• Execute the development plan
• Track progress against milestones
• Adjust plan based on results and changing circumstances
• Celebrate achievements and learn from setbacks
Development Focus Areas
Knowledge Development Actions:
• Structured learning (courses, certifications, degrees)
• Self-study (books, articles, research papers)
• Mentoring and coaching
• Industry events and conferences
• Teaching and knowledge sharing
Skill Development Actions:
• Practical projects and exercises
• Stretch assignments at work
• Side projects or freelance work
• Skill-specific training and practice
• Peer feedback and coaching
Experience Development Actions:
• Seeking new responsibilities in current role
• Job rotation or cross-training
• Volunteer or pro bono work
• Entrepreneurial projects
• Leadership opportunities
Results Development Actions:
• Setting and pursuing stretch goals
• Innovation and experimentation
• Process improvement initiatives
• Measurement and optimization projects
• Business impact demonstration
Roadmap Time Horizons
Immediate (Next 3 Months): Quick wins and foundational improvements. Address critical gaps impacting current performance. Establish development habits and routines.
Short-Term (3-12 Months): Significant skill and knowledge development. Achieve next certification level. Deliver measurable results improvements.
Medium-Term (1-3 Years): Career advancement preparation. Leadership skill development. Specialization or diversification decisions.
Long-Term (3-5 Years): Career vision realization. Thought leadership development. Industry impact and contribution.
DEVELOPMENT ROADMAP TEMPLATE
============================
PERSONAL INFORMATION:
Name: ________________________
Current Role: _________________
Career Aspirations: ___________
Date Created: _________________
Review Date: __________________
CURRENT STATE ASSESSMENT:
Knowledge Level: ______________
Skills Level: _________________
Experience Level: _____________
Results Level: ________________
Overall Level: ________________
Strengths: ____________________
Areas for Development: _________
GOAL SETTING:
Immediate Goals (0-3 months):
1. ___________________________
2. ___________________________
3. ___________________________
Short-Term Goals (3-12 months):
1. ___________________________
2. ___________________________
3. ___________________________
Medium-Term Goals (1-3 years):
1. ___________________________
2. ___________________________
3. ___________________________
Long-Term Aspirations (3-5 years):
1. ___________________________
2. ___________________________
3. ___________________________
ACTION PLANNING:
Immediate Actions (Next 30 days):
Action | Resource Needs | Success Criteria | Completion Date
Short-Term Actions (Next 90 days):
Action | Resource Needs | Success Criteria | Completion Date
Medium-Term Actions (Next 12 months):
Action | Resource Needs | Success Criteria | Completion Date
RESOURCE ALLOCATION:
Time Commitment: ______________
Financial Investment: __________
Support Needed: _______________
Tools and Resources: ___________
MONITORING AND ADJUSTMENT:
Progress Review Schedule: ______
Success Measurement: __________
Adjustment Criteria: __________
Celebration Milestones: ________
OBSTACLES AND MITIGATION:
Potential Obstacles: __________
Mitigation Strategies: _________
Contingency Plans: ____________
Support Systems: ______________
ROADMAP COMMITMENT:
I commit to executing this development roadmap and reviewing progress regularly.
Signature: ____________________
Date: ________________________
Roadmap Implementation Strategies: Break large goals into smaller, manageable actions. Schedule development activities in your calendar as non-negotiable appointments. Find accountability partners or mentors. Track progress visually with charts or progress bars. Celebrate milestones to maintain motivation. Be flexible and adjust the roadmap as needed based on progress and changing circumstances.
Resource Identification and Acquisition: Identify needed resources (time, money, tools, support). Explore free or low-cost resources first. Negotiate for development resources with employers. Leverage professional networks for support and opportunities. Consider trade-offs and prioritization when resources are limited.
Development Roadmap Review and Update: Schedule regular roadmap reviews (monthly for immediate actions, quarterly for short-term, annually for longer-term). Assess progress against goals and adjust as needed. Update based on new opportunities or changing priorities. Document lessons learned from the development process. Share progress with mentors or accountability partners.
Integration with Career Planning: Align development roadmap with career advancement plans. Consider both vertical advancement (promotions) and horizontal advancement (skill diversification). Balance depth (specialization) with breadth (versatility). Plan for both predictable career paths and opportunistic advancements.
Continuous Learning Framework
Continuous learning ensures your data-driven social media expertise remains current and relevant in a rapidly evolving field. This framework establishes habits, systems, and resources for ongoing professional development.
Learning Habit Formation
Daily Learning Habits:
• Industry news scanning (15-30 minutes daily)
• Professional network engagement (10-15 minutes daily)
• Reflection and note-taking (5-10 minutes daily)
• Skill practice or reinforcement (variable based on schedule)
Weekly Learning Activities:
• Dedicated learning time (1-2 hours weekly)
• Article or chapter reading (30-60 minutes weekly)
• Tool or skill experimentation (30-60 minutes weekly)
• Learning review and application planning (30 minutes weekly)
Monthly Learning Commitments:
• Course or training module completion (variable)
• Webinar or virtual event attendance (1-2 hours monthly)
• Book or major report reading (variable)
• Learning application project (variable)
Quarterly Learning Investments:
• Conference or major event participation (1-2 days quarterly)
• Certification progress or completion (variable)
• Skill assessment and gap analysis (2-4 hours quarterly)
• Learning plan review and adjustment (1-2 hours quarterly)
Learning Resource Categories
Formal Education: Degree programs, certificate courses, structured training programs. Provides comprehensive, validated learning with credentials.
Industry Certifications: Platform certifications (Facebook, Google, HubSpot), methodology certifications, tool certifications. Validates specific expertise and stays current with platform changes.
Professional Development: Conferences, workshops, webinars, seminars. Provides current industry insights and networking opportunities.
Self-Directed Learning: Books, articles, research papers, online courses, tutorials. Flexible, cost-effective learning tailored to specific needs.
Experiential Learning: Projects, experiments, challenges, mentoring, teaching. Learning through doing, often with immediate application.
Social Learning: Professional networks, communities, peer groups, masterminds. Learning through interaction and knowledge sharing.
Learning Application Framework
Knowledge Acquisition: Identify learning objectives, select appropriate resources, engage with learning materials, take notes and capture key insights, test understanding through self-assessment.
Skill Development: Practice skills in low-risk environments, apply skills to real projects, seek feedback on skill application, refine skills based on feedback, demonstrate skill mastery through results.
Experience Building: Seek opportunities to apply learning, document experiences and outcomes, reflect on lessons learned, share experiences with others, build portfolio of applied learning.
Teaching and Sharing: Explain concepts to others, create learning materials, mentor or coach colleagues, present at events or meetings, contribute to professional communities.
Learning Measurement and Tracking
Input Metrics: Time spent learning, resources consumed, courses completed, certifications earned, events attended.
Process Metrics: Learning consistency, application rate, knowledge retention, skill improvement rate, network growth.
Output Metrics: Performance improvement, results achievement, career advancement, recognition received, contributions made.
Learning Journal Framework: Date and learning activity, key insights and takeaways, application ideas and plans, questions and areas for further learning, results from applied learning.
| Learning Category | Recommended Time | Key Activities | Expected Outcomes |
|---|---|---|---|
| Daily Micro-Learning | 30-60 minutes | News scanning, quick skill practice, reflection | Stay current, reinforce skills, identify trends |
| Weekly Focused Learning | 2-4 hours | Course progress, deep reading, skill development | Skill advancement, knowledge depth, certification progress |
| Monthly Immersive Learning | 4-8 hours | Webinars, workshops, major projects, networking | Industry insights, network growth, project completion |
| Quarterly Strategic Learning | 8-16 hours | Conferences, certifications, skill assessment, planning | Career advancement, certification achievement, strategy development |
CONTINUOUS LEARNING PLAN TEMPLATE
=================================
LEARNING OBJECTIVES:
Primary Focus Areas: _____________________
Secondary Interests: _____________________
Development Goals: _______________________
Time Horizon: ___________________________
DAILY LEARNING HABITS:
Morning Routine (15 min): ________________
Midday Check (10 min): ___________________
Evening Review (5 min): __________________
Skill Practice: __________________________
WEEKLY LEARNING SCHEDULE:
Monday: ________________________________
Tuesday: _______________________________
Wednesday: _____________________________
Thursday: ______________________________
Friday: ________________________________
Weekend: _______________________________
MONTHLY LEARNING COMMITMENTS:
Week 1: ________________________________
Week 2: ________________________________
Week 3: ________________________________
Week 4: ________________________________
QUARTERLY LEARNING INVESTMENTS:
Month 1: _______________________________
Month 2: _______________________________
Month 3: _______________________________
LEARNING RESOURCES:
Formal Education: _______________________
Certifications: _________________________
Conferences/Events: _____________________
Books/Publications: _____________________
Online Courses: ________________________
Professional Networks: __________________
Tools/Platforms: _______________________
LEARNING APPLICATION:
Immediate Application: __________________
Short-term Projects: ____________________
Long-term Integration: __________________
Teaching Opportunities: _________________
LEARNING TRACKING:
Input Metrics to Track: _________________
Process Metrics to Track: _______________
Output Metrics to Track: ________________
Learning Journal: ______________________
LEARNING REVIEW SCHEDULE:
Daily Quick Review: _____________________
Weekly Progress Check: __________________
Monthly Assessment: _____________________
Quarterly Strategy Review: ______________
RESOURCE ALLOCATION:
Time Budget: ___________________________
Financial Budget: ______________________
Support Resources: _____________________
Tool Investments: ______________________
OBSTACLE MANAGEMENT:
Common Obstacles: ______________________
Prevention Strategies: __________________
Mitigation Plans: ______________________
Motivation Maintenance: ________________
Learning Environment Optimization: Create physical and digital spaces conducive to learning. Minimize distractions during learning time. Use technology to enhance learning efficiency. Build a personal learning network for support and accountability. Establish rituals and routines that signal learning time.
Learning Transfer Strategies: Ensure learning translates to improved performance. Use immediate application to reinforce learning. Connect new learning to existing knowledge. Teach others to deepen understanding. Reflect on application results to refine learning.
Lifelong Learning Mindset: Cultivate curiosity and growth orientation. Embrace challenges as learning opportunities. View failures as learning experiences. Seek diverse perspectives and experiences. Balance specialization with broad exploration.
Learning Community Engagement: Participate in professional communities. Contribute to collective knowledge. Learn from peers and mentors. Share your learning journey. Collaborate on learning projects.
Future Learning Preparation: Stay aware of emerging trends and technologies. Develop learning agility to adapt quickly. Build foundational skills that support future learning. Maintain learning networks that provide early awareness. Regularly update learning plans based on industry evolution.
Professional Growth Planning
Professional growth planning connects your data-driven social media development to broader career advancement and personal fulfillment. This planning ensures your expertise development aligns with your career aspirations and life goals.
Career Development Dimensions
Vertical Growth: Advancement within current career path (promotions, increased responsibility). Requires deepening expertise and demonstrating increasing impact.
Horizontal Growth: Expansion into related areas (new skills, adjacent roles). Builds versatility and creates more opportunities.
Depth Growth: Specialization in specific areas (becoming subject matter expert). Creates unique value and competitive advantage.
Breadth Growth: Generalization across multiple areas (becoming versatile practitioner). Increases adaptability and problem-solving range.
Entrepreneurial Growth: Creating new opportunities (consulting, products, services). Leverages expertise in new ways.
Growth Planning Components
Self-Assessment: Understand your strengths, values, interests, and aspirations. Consider both professional and personal dimensions.
Market Analysis: Research industry trends, demand patterns, and opportunity areas. Identify growing specializations and emerging roles.
Goal Setting: Define career objectives at different time horizons. Balance ambitious goals with realistic planning.
Path Mapping: Identify multiple potential paths to your goals. Consider both linear and non-linear progression.
Resource Planning: Identify needed resources (skills, experience, networks, credentials). Plan acquisition of missing resources.
Risk Management: Identify potential obstacles and challenges. Develop mitigation strategies and contingency plans.
Growth Strategy Development
Option 1: Deep Specialist
• Focus on becoming expert in specific area (social media analytics, community management, etc.)
• Develop deep knowledge and recognized expertise
• Create unique methodologies or approaches
• Target roles requiring specialized expertise
Option 2: Strategic Leader
• Focus on strategy development and leadership
• Develop broad understanding of marketing and business
• Build team management and cross-functional collaboration skills
• Target leadership roles overseeing social media or digital marketing
Option 3: Versatile Practitioner
• Develop broad skills across social media and related areas
• Build adaptability to work in different contexts
• Focus on problem-solving and implementation excellence
• Target roles requiring versatility and hands-on capability
Option 4: Entrepreneurial Creator
• Focus on creating new value through products, services, or content
• Develop business and entrepreneurial skills alongside social media expertise
• Build personal brand and audience
• Target independent or entrepreneurial opportunities
Professional Brand Development
Personal Brand Definition: Identify your unique value proposition. Define your professional identity and areas of focus. Develop consistent messaging about your expertise.
Visibility Strategy: Plan how to increase professional visibility. Select appropriate channels and platforms. Balance visibility with substance and credibility.
Networking Strategy: Build and maintain professional relationships. Identify key connections in your field. Provide value to your network to build reciprocity.
Thought Leadership: Develop and share original insights. Contribute to professional conversations. Build reputation as knowledgeable contributor.
Career Transition Planning
Pre-Transition Preparation: Develop skills and experience needed for target role. Build network in target area. Test interest through side projects or volunteer work.
Transition Execution: Plan timing and approach for transition. Prepare materials (resume, portfolio, elevator pitch). Manage current responsibilities during transition.
Post-Transition Integration: Onboard successfully into new role. Apply transferable skills effectively. Continue development in new context.
PROFESSIONAL GROWTH PLAN TEMPLATE
=================================
PERSONAL FOUNDATION:
Values: _________________________________
Strengths: ______________________________
Interests: ______________________________
Passions: _______________________________
Life Goals: _____________________________
CAREER ASSESSMENT:
Current Satisfaction: ____________________
Strengths in Current Role: ______________
Areas for Improvement: __________________
Career Aspirations: _____________________
Non-Negotiables: _______________________
MARKET ANALYSIS:
Industry Trends: ________________________
Demand Patterns: ________________________
Growth Areas: ___________________________
Emerging Roles: _________________________
Competitive Landscape: __________________
GOAL SETTING:
1-Year Goals: ___________________________
3-Year Goals: ___________________________
5-Year Goals: ___________________________
10-Year Vision: _________________________
GROWTH STRATEGY SELECTION:
Primary Path: ___________________________
Secondary Path: _________________________
Rationale: _____________________________
Alignment Assessment: ___________________
SKILL DEVELOPMENT PLAN:
Core Skills to Develop: _________________
Supporting Skills: _____________________
Timeline for Development: _______________
Resources Needed: ______________________
EXPERIENCE BUILDING:
Target Experiences: _____________________
Timeline for Acquisition: _______________
Opportunity Identification: _____________
Risk Assessment: _______________________
NETWORK DEVELOPMENT:
Key Connections Needed: _________________
Networking Strategy: ____________________
Value Proposition: _____________________
Relationship Building Plan: _____________
VISIBILITY STRATEGY:
Personal Brand Definition: ______________
Visibility Channels: ____________________
Content Strategy: ______________________
Engagement Plan: _______________________
TRANSITION PLANNING:
Transition Timing: ______________________
Preparation Activities: _________________
Execution Steps: _______________________
Risk Mitigation: _______________________
PROGRESS MEASUREMENT:
Key Performance Indicators: _____________
Milestones: ____________________________
Review Schedule: _______________________
Adjustment Criteria: ____________________
RESOURCE ALLOCATION:
Time Investment: _______________________
Financial Investment: __________________
Support Systems: _______________________
Tool Investments: ______________________
PERSONAL COMMITMENT:
I commit to executing this growth plan with dedication and adaptability.
Signature: _____________________________
Date: _________________________________
Review Date: ___________________________
Growth Plan Implementation: Break large goals into actionable steps. Schedule growth activities alongside daily responsibilities. Find mentors and accountability partners. Track progress and celebrate achievements. Be flexible and adapt plan as opportunities arise.
Work-Life Integration: Balance professional growth with personal well-being. Consider how growth plans affect other life areas. Build sustainable practices that support long-term growth. Recognize that growth happens in seasons with different intensities.
Legacy and Impact Planning: Consider the broader impact of your professional growth. How will your expertise benefit others? What contributions do you want to make to your field? How will you share your learning and experience? What professional legacy do you want to create?
Continuous Growth Mindset: View professional growth as lifelong journey. Embrace challenges as growth opportunities. Learn from both successes and setbacks. Stay curious and open to new directions. Balance focused pursuit of goals with openness to unexpected opportunities.
Professional Fulfillment: Align growth with personal values and fulfillment. Consider both external success measures and internal satisfaction. Build work that matters to you and contributes value. Develop relationships that support both professional and personal growth. Create career that supports overall life design.
This comprehensive assessment and certification framework provides the structure to evaluate your data-driven social media mastery, identify growth opportunities, and plan your professional development. The journey from foundational understanding to expert practice requires continuous learning, deliberate practice, and strategic career planning.
Begin your assessment journey today by completing the self-assessment templates. Be honest in your evaluation, as accurate self-awareness is the foundation for meaningful growth. Use the insights gained to create your development roadmap and begin taking action immediately.
Remember that professional growth is not a destination but a continuous journey. The field of data-driven social media will continue to evolve, and your expertise must evolve with it. By establishing strong learning habits, building a robust portfolio, and planning strategically for your career advancement, you position yourself for ongoing success and fulfillment.
The most successful professionals are not those who know the most today, but those who learn the fastest tomorrow. Commit to continuous growth, embrace the journey, and build expertise that creates value for both your career and the organizations you serve. Your data-driven social media journey continues—where will it take you next?